IT SUPPORT TECHNICIAN
Location: BIGBREW MAIN OFFICE, MALABON
PERMANENT
Job Description:
- Install, configure, and troubleshoot hardware including desktops, laptops, basic servers, and peripherals.
- Perform routine maintenance tasks such as cleaning components and replacing faulty parts.
- Respond to and resolve basic hardware-related support tickets in a timely manner.
- Document issues and resolutions for recurring hardware problems.
- Assist with inventory management of IT hardware equipment.
Qualifications:
- Education:
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Experience:
- 0–2 years of experience in an IT support role, with emphasis on hardware troubleshooting and repair.
- Fresh graduates with strong internship or on-the-job training in hardware support are encourage to apply.
- Technical Skills (Required):
- Operating Systems:
- Proficient in installing, configuring, and troubleshooting hardware-related issues on Windows 10/11.
- Basic understanding of macOS and Linux environments.
- PC Hardware:
- Solid understanding of internal PC components (CPU, RAM, motherboard, GPU, HDD/SSD).
- Ability to diagnose and resolve hardware failures.
- Peripheral Devices:
- Experience in the installation and troubleshooting of office peripherals such as printers, scanners, and projectors.
- Basic Networking:
- Understanding of core networking concepts: TCP/IP, DNS, DHCP.
- Ability to troubleshoot connectivity issues related to Ethernet, Wi-Fi adapters, etc.
- Troubleshooting Tools:
- Familiarity with hardware diagnostic tools is an advantage.
- Cabling:
- Knowledge of Ethernet, HDMI, USB, and DisplayPort cabling types.
- Basic understanding of proper cable handling and termination techniques.
- Other Requirements:
- Willing to work onsite 5 days a week in Malabon.